Terms & Conditions

Kindly note the following Terms and Conditions. Should you not understand the Terms and Conditions, it is your responsibility to ask Creature Active Gear to explain them to you before acceptance of the Terms and Conditions or continue using the website.

Although Creature Active Gear takes reasonable measures to make sure that the content on this website is accurate and complete, the use of the website is at your own risk and you undertake full responsibility for any loss pursuant to the use of the website or reliance on any information on the website.

Before using any of the equipment/and or gear available on the website, please consult a physician.  Improper use can result in injuries.  Creature Active Gear will not be held liable for any injury, whether sustained through correct or incorrect use, that may occur using any equipment available on this website.

We take reasonable measures to make sure that the content on the website is accurate and complete, but should any product reflect an incorrect price or incorrect information owing to typographical or technical error, we reserve the right to refuse or cancel any orders placed for that product.  In the event of an order being refused or canceled after it has been paid for, we will issue a credit for the full sum.

1. All orders are subject to stock availability and price confirmation.
2. The final purchase will not be completed until payment has cleared in our account and has been approved by us.
3. Once your order is placed, all details are considered final. Please ensure you check your order and delivery address (this information can’t be changed after the order is approved and despatched).
4. If the delivery address details you have provided are incorrect and you need your order redirected, you will be subject to additional charges with a revised sum.

1. Log in as a registered user is required to apply the discount from a voucher or coupon.
2. Discount does NOT apply to shipping.
3. Discount does NOT apply to Concept2 products.
4. Standard warranties apply to all products, unless otherwise specified.
5. Please allow for up to 2 (two) weeks for delivery of your order.
6. If you select “Collect in store” as your payment option, please ensure your payment is made and that you ONLY collect once you have been notified by our sales team that your order is ready for collection.

1. All End of Range Clearance Specials are only valid while stocks last and are based on a first-come-first-serve basis.
2. No exchanges, refunds, or returns are available for sale products, unless otherwise specified.
3. Standard warranties apply to all End of Range products, unless otherwise specified.
4. Please allow for up to 2 (two) weeks for delivery of your order.
5. If you select “Collect in store” as your shipping method, please ensure your payment is made and that you ONLY collect once you have been notified by our sales support team that your order is ready for collection.

• Payment can only be made using a credit/debit card.
• Credit Card payments are processed through PayBuddy. If you are experiencing payment issues this is most likely owing to your card not being 3D secure. Please contact your bank for further information on this.
• If an order is placed “on hold” after attempting a credit card payment, this stock will not be held and you must place a new order. On hold orders will be canceled immediately, and if payment was successful, you will be refunded accordingly.

Although Creature Active Gear takes reasonable measures to make sure that the content on the website is accurate and complete, this website is linked to our stock system. Occasionally an item of stock that you purchase may not be available. In this instance, you will be given the option for a full refund on that item or be given an online store credit to purchase any products to that same value.

1. Orders are released for despatch only upon receipt of a cleared payment in full, unless otherwise arranged (i.e. where credit terms exist).
2. The expected delivery time for all orders is 3 (three) – 5 (five) working days from payment clearing.
3. Prices are all in Namibian Dollars.
4. For international orders, you will be responsible for organizing and booking your own shipping, unless otherwise prearranged with us.

Creature Active Gear may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to frequently check these Terms and Conditions.  Should you be satisfied with the changes you can proceed with your purchase. If you are not satisfied with the changes, please don’t proceed with placing any orders or in any other way use the website. You can contact our head office to discuss these changes.