Privacy Policy

This Privacy Policy of Creature Active Gear regulates how we collect and use the information that we have about all our customers, suppliers and employees and your rights in this regard. Your right to privacy is important to us and therefore, we set out to treat your personal information as private and confidential. We are committed to taking steps to protect your privacy when you use our website, services and/or materials provided by us, and we apply business practices that comply with the POPIA. In this Privacy Policy, we explain how we will use and protect your Personal Information in terms of Applicable Law.

Please read this Privacy Policy carefully as it applies as soon as you make use of our website, purchase our goods and/or employ our services as this creates a legally binding agreement between us. Without your personal information, we may not be able to provide you, or continue to provide you, the products and/or services that you need.

Your use of our website and/or services is regulated by this Privacy Policy and any other terms available on our website or agreements that you enter with us.

We may, without advance notice, modify the terms of this Privacy Policy. Your continued use of our website and/or services, indicates your acceptance of this Privacy Policy at the time of such use by accepting the Cookie policy discussed later in this policy.

The current version of this Privacy Policy that applies each time you visit or use our website or services will regulate our relationship.

All Creature Active Gear e-mails, as well as any files transmitted with it, is confidential and may well contain information which is legally privileged/and or may house personal details relating to the sender and/or other third parties. It is intended solely for the use of the individual or the entity to whom the e-mail is addressed, who has given the sender permission as required under the POPIA to make use of their personal and confidential details.

Any use of the personal or confidential information housed in e-mails and/or any disclosure, copying, distribution, dissemination, or publication of the information contained in any e-mail is strictly prohibited, unless you have been permitted thereto by the sender, and might be a breach of confidence and/or POPIA.

If you are not the intended recipient of any e-mail, please return the e-mail immediately to the sender and then delete this message from your system. Following the above please note that the sender and in particular Creature Active Gear is not liable for the improper use or transmission of this information nor for any delay in its receipt, or for any breach of the confidentiality and/or any breach of the provisions of POPIA and Creature Active Gear’s and the sender’s rights are herewith strictly reserved.

Where we refer to “Personal Information” we mean personal information as defined in POPIA, being information that may be used to directly or indirectly identify you, whether as a natural or juristic person. Personal Information includes, for example, your name, surname, email address, identity number, contact details, photograph, banking details and location and for juristic person it will include company registration number, symbol, e-mail address, physical address, telephone numbers, location information, online identifier or other particular assignment to the juristic person.

We may provide links to third-party websites including (without limitation) social media platforms, payment gateways, appointment scheduling and/or live chat platforms for the convenience of our users. Creature Active Gear does not control these third-party websites and cannot represent that their policies and practices will be consistent with this Privacy Policy.  If you use or rely on any links on our website, you do so at your own risk. We encourage you to review the privacy policies of any third-party website before submitting any of your personal information.

We collect Personal Information about you from the following sources:

• directly from you when you provide it to us, such as when you sign up to use our Services or our website, contact us or during our relationship with you.
• from public sources where you have made your Personal Information public, such as on social media or company websites.
• from your use of the services; and
• from your use of our website or use of any features or resources available on or through our website.

Disidentified Information

Disidentified information is data about usage and service operation that is not directly associated with a specific data subjects’ identity. Creature Active Gear may collect and analyse non-personally identifiable or disidentified information to evaluate how people use our website.

Aggregate Information

Creature Active Gear may gather aggregate information, being information that your computer automatically provides to us and that cannot be tied back to you as a specific data subject. Examples include referral data (our websites you visited just before and just after our website), the pages viewed, time spent on our website, and Internet Protocol (IP) addresses. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. For example, when you request a page from one of our websites, our servers log your IP address to create aggregate reports on user demographics and traffic patterns and for purposes of system administration. Creature Active Gear uses Google Analytics available to all domains and no personal information is logged by using this service to keep track of movement on our website.

Cookies are small files about browsing activity that are stored on a device’s web browser by the websites that are visited and are generally used to improve user experience. When you use our website, we automatically receive and record information on our server logs from your browser, such as your location, IP address, general internet usage and Google Analytics information. This is statistical data about browsing actions and patterns.

Cookies enable us to improve our Website and Services, estimate our audience size and usage patterns, store information about your preferences, save your password so that you don’t need to re-enter it each time you use our website, and recognise when you return to our website. The pop-up cookie notice will notify visitors about this feature when they land on our website, and they will be able to reject or approve the use of cookies for their visit.

We do not link non-personal information from cookies to Personal Information without your permission. Please note that third parties may also use cookies, but we do not have access to, or control over them, and therefore cannot take responsibility for them.

We use Personal Information to better understand your needs and interests and to provide you with our service. We may collect the following categories of Personal Information through our relationship with you:

• General personal details: your name and surname or similar information of a legal entity.
• Contact details: your address, contact number, and email address.
• User information: Personal Information included in correspondence, transaction documents, use of the services or other materials that we process in the course of providing our website and services.
• Consent records: records of any consents you have given us in respect of using your Personal Information and any related information, such as the specific details of the consent. We will also record any withdrawals or refusals of consent.

We only process adequate and relevant Personal Information for the following purposes and legal bases:

• to perform in terms of our agreement with you (provide you with the services and access to our website, including registering an account with the intention to make a purchase, completing a purchase online with without registering an account, or completing and submitting an enquiry or contact form).
• operate and manage your account or your relationship with us, including facilitating customer credit applications.
• monitor and analyse our business to ensure that it is operating properly, for financial management and for business-development purposes contact you by email, push notifications or other means to inform you about our services, including for marketing purposes, unless you have opted-out of such communications (direct marketing).
• form a view of customer base and to identify, develop or improve our website and services that may interest you.
• carry out market research and surveys, business and statistical analysis and necessary audits.
• fraud prevention.
• perform other administrative and operational tasks like testing our processes and systems; monitoring our website’s usability, performance, and effectiveness; improving the experience, usability and content of our website and ensuring that our security measures are appropriate and adequate; and
• comply with our regulatory, legal or other obligations.

Creature Active Gear does not sell, rent, or lease any Personal Information of individuals or companies, including email addresses, to anyone for marketing or other purposes, and we take commercially reasonable steps to maintain the security of the Personal Information that we hold.

We will implement reasonable measures to keep your Personal Information confidential and only share it with others in terms of this Privacy Policy, or if you consent to it, or if the law requires from us to share it. We may disclose your Personal Information to:

• our business partners or third-party service providers and processors in order to provide you with access to our website and/or services, such as data storage service providers, couriers, etc. in accordance with written agreements with these third parties. accountants, auditors, lawyers, and other external professional advisors in terms of written agreements with them under a signed non-disclosure and confidentiality agreement protecting your personal information.
• We may disclose your personal information when legally required by government and/or a court of law.