Help Center & FAQs

Frequently Asked Questions

Ordering online with us is easy, fast, and secure. When on our website you can purchase as an unregistered guest or you can register and log in as a registered user (i.e. log in and then order). Select the items you’re looking for and add it to your cart (“Add to Cart”). If any items are out of stock in our warehouse, the website will also reflect these items as “Out of Stock”. Once you’ve added all the items you’d like to your cart, proceed to “Check Out” and the total sum of the order should be displayed. If you’re happy to go ahead with the order, you can then proceed and select a payment option (either Credit Card or Pay on Collection), and you can select to have the goods delivered to you (via our couriers) or you can collect them from our warehouse in Windhoek. Should you select the delivery option, please remember to input the delivery address and the street/postal code. Our website will accurately and immediately calculate the shipping costs and add it to the total of your order. Once an order has been processed, you’ll receive an email stating your order has been received.
Once you add your item(s) to your cart and you proceed to Check Out, you will be able to apply a Coupon or Gift Voucher code. Ensure you enter the code with the exact spelling and capitalization provided. If the code is invalid, expired, or you have not placed the correct products in the cart (applicable for specials and promotions), a discount will not be applied.
Delivery times can’t be guaranteed, however, depending on the size of your order (weight/dimensions) and your location, it may take 3 (three) to 5 (five) business days after your payment has been received and cleared and your order approved for dispatch.
Please ensure cookies are enabled on your web browser. The software we use to provide the website functionality uses a cookie that contains a SessionID to connect the various pages on our site together. If you do not enable cookies, we cannot identify you once you have completed entry of your cardholder details to be able to continue the process.
The following payment methods are available:
  • Credit Cards and Cheque Cards (Visa and MasterCard) via PayBuddy
  • Cash or PayToday on delivery or collection