Help Center & FAQs

Frequently Asked Questions

No, our commerce system encrypts all cookies. Additionally, the cookie contains no personal information, just a unique identifier for our system to recognize your browser.
Often difficulties processing card payments are owing to 3D-Secure (MasterCard’s product is called “SecureCode” and Visa’s product is called “Verified by Visa”). It is an added layer of security to ensure that all online card transitions in Namibia are safe and secure. It is mandated by the Card Associations and managed by Namibian banks. With 3D Secure, your online credit and debit card payment is redirected to your bank’s 3D Secure service (on your bank’s website) to facilitate the authentication process for your online payment. Authentication is done using One Time Pins (OTPs) sent to your mobile phone. If you are having this problem, it is most likely because your card is not registered, and you will need to contact your bank to register your card.
Creature Active Gear does not have a physical location. However, you are welcome to arrange to come to our warehouse (aka our house) and have a look. We are located in Windhoek.
The quickest way to get a price on delivery is to select the product(s) you want and add them to your cart. Then select to have the goods delivered to you at Check Out. Input your delivery address and the street/postal code and our website will accurately and immediately calculate the shipping costs (based on the total order shipping weight and exact delivery location) and it will add it to the total cost for your order. You can also view full delivery information here in the "Creature Help Centre", under the "Delivery & Collections" tab.
Please review our Returns & Exchanges page